Shipping & Delivery Policy

At GenG Bangladesh, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered through gengbd.com.

Delivery Coverage

GenG Bangladesh delivers products across Bangladesh through our trusted delivery partners. Delivery availability may vary depending on your location and the seller's service area.

Some remote or hard-to-reach locations may require additional delivery time.

Order Processing

• Orders are processed after they have been confirmed.
• Processing time may vary depending on product availability and seller preparation time.
• Orders placed on weekends or public holidays may be processed on the next business day.

Customers will receive updates regarding the status of their orders whenever applicable.

Delivery Time

Estimated delivery times are:

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 2–7 business days

Delivery times are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Delivery Charges

Delivery charges are calculated based on the delivery location, product size, weight, and seller policies.

The applicable delivery charge will be displayed during checkout before you confirm your order.

Promotional offers such as free delivery may be available for selected products or campaigns.

Cash on Delivery (COD)

GenG Bangladesh currently offers Cash on Delivery (COD) as the primary payment method.

Customers are encouraged to inspect the package condition before completing payment, where permitted by the delivery partner.

Delivery Attempts

If a customer is unavailable during delivery:

• The delivery partner may contact the customer to arrange delivery.
• Additional delivery attempts may be made depending on courier policies.
• Orders that cannot be delivered after multiple attempts may be cancelled and returned to the seller.

Order Tracking

Where available, customers can track the progress of their orders through their GenG Bangladesh account or by using the shipment tracking information provided after dispatch.

Damaged or Incorrect Orders

If you receive:

• A damaged product,
• An incorrect item,
• A missing item, or
• An incomplete order,

please contact our Customer Support as soon as possible after receiving your order. We will review the issue and assist you in accordance with our Return & Refund Policy.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

• Severe weather conditions
• National holidays
• Transportation disruptions
• Courier service interruptions
• High order volumes
• Events beyond our reasonable control

We appreciate your patience in such situations and will do our best to keep you informed.

Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support through the official contact information available on gengbd.com.